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Frequently Asked Questions


Q: What happens to my Fanzz gift cards?

A: Fanzz gift cards may be used in Fanzz stores. Unfortunately, lids.com will not be able to honor Fanzz gift cards. Lids gift cards cannot be used in Fanzz stores.


Q: How do I make a return?

A: If you’ve recently made a Fanzz purchase that you wish to return, you may do so in Fanzz stores with a receipt. For any online purchases, returns must be made by mail to our Customer Care Department:

Attn: Returns Department

5304 West 74th Street

Indianapolis, IN 46268


Fanzz customers, please email: fanzzsupport@lids.com or call: 855-719-5437 for customer service questions.