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Shipping and Handling

How do I receive free shipping?  (Top)
Would you like to place an order on lids.com™ and not pay for shipping? Being the premier specialty hat retailer, Lids has created two ways to receive free shipping.
  1. Spend $50 or more on lids.com™ and ground shipping is free!
  2. You can purchase your hats on lids.com™ and have them shipped to a Lids store for FREE! That's right, ship your hats for free and your new hats will arrive in the store in 10-14 business days. A store associate will call you at the number you provide when your order arrives. This is just another way that Lids and lids.com™ can create an exceptional shopping experience for our customers.
* Excludes Gift Card purchases
* Excludes items marked as 'Special Order'
What shipping options are available to me at lids.com™?  (Top)
METHODSPEEDPRICE
Ship to Store10-14 business daysFREE
Standard Ground3-7 business daysFREE (with $50 or more purchase)
Standard Ground3-7 business days$4.99
Express*2-3 business days$9.99
Next Day Air*1-2 business days$24.99
APO/FPO Delivery3-7 business days$4.99 (under $50 purchase)
* Business Days are Monday - Friday, excluding holidays.
* Orders will not receive credits due to unforeseen weather or carrier delays.
* Not available for mail drop/safe drop delivery.
* All orders are subject to fraud protection.
Most Standard Ground orders ship via USPS or DHL depending on the number of items ordered. Larger packages may ship via UPS. Orders ship from our Indianapolis, IN facility.
How can I track my order?  (Top)
You will be notified by e-mail when your package ships. The e-mail will include a tracking number. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account. You can also track your order by calling us at 1-888-564-4287 Open 24 hours a day, 7 days a week. Tracking information may not be available until the following business day.
Where Is My Order?  (Top)
You can visit My Account to find out when your order shipped. Most orders will be shipped within 72 hours from our distribution center in Indianapolis, Indiana US. Most carriers, as well as our distribution center, are closed on Saturdays, Sundays and Holidays -- therefore, orders will not be shipped or delivered on these days.
Does choosing Next Day Air mean my order will arrive tomorrow?  (Top)
Sometimes. Each order is processed within 1-2 days. Selecting Next Day Air shipping will get your package to you the day after the processing is complete. All orders are subject to verification, which could delay the processing time. Please keep in mind that there is no weekend delivery for Next Day Air. Next Day Air orders are shipped via United Parcels Service or DHL.
What do I do if I enter an incorrect shipping address on my order?  (Top)
Once an order has been completed, there is a very small window of opportunity to correct incorrect shipping addresses, and you can only change the shipping address if your order has not yet been processed. To check on an order's status please see your My Account page or contact our Customer Care Department at 1-888-564-4287 Open 24 hours a day, 7 days a week. We will do our best to fulfill your request. If your address cannot be changed prior to delivery, we will need to wait for the package to be returned back to us as undeliverable.
What do I do if my order was delivered to the wrong address?  (Top)
The carrier delivered my package to the wrong address. What do I do? Contact us immediately! We will work with the carrier to correct the situation as quickly as possible.
Can I ship my order to an address outside of the United States?  (Top)
If you wish to ship to Canada, visit www.lids.ca.

Lids.com™ has partnered with a trusted third-party company, iShopUSA to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department.