If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. We will resend the correct item to you and refund the return shipping costs due to our error.
Items that have received custom embroidery services require prior authorization in order to be returned. Please contact our Customer Care Department at 888.564.4287. These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered.
Items returned with a gift receipt invoice can be exchanged for another item or returned for a gift card. If you do not have a gift receipt invoice, the value of the merchandise will be based on the current selling price of the item(s) returned.
For all other item(s), if you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely. It may take up to two (2) billing cycles for your credit to show in your account.
All sales are final on clearance items. No refunds, merchandise credits or exchanges will be given by lids.com or by any of our retail stores.
Buy One Get One Half Off
Any discount received as part of a Buy One Get One Half Off promotion will be forfeited if the full price item is returned.
Shipping and Handling Fees
Shipping and handling fees, including those to ship hats back to LIDS are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.
When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.
PayPal Orders and Bill Me Later®
Orders placed using PayPal or Bill Me Later® cannot be returned to a retail store and must be mailed to our Customer Care Department for a refund. These orders are only eligible for return not exchange. Should you need to exchange an item, you will need to return the item and place a new order.