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HelpDesk - Products and Services

Product Availability

At LIDS, we offer the best selection of headwear, apparel and fan gear on the internet. With over 30,000 products in-stock, we have what you are looking for to support your team. Most of the headwear that we sell falls under the category of a one-time buy. There are core products that we re-purchase and re-stock. However, the vast majority are bought once which means once we sell through that product we do not bring it back in.

Most of the products we offer are typically available in one of our 900+ stores. We do occasionally offer product that is exclusive to our website and not available in stores. These products will be designated as such on our website.

To serve you better, we continuously fine-tune our merchandise assortment. If you don't see a particular item you want, we may carry it later, so please check with us again.

We strive to clearly note the product availability on each product page as "In Stock", "Advance Sale", "Pre Order", and "Special Order". Most items we carry are In Stock and ready to ship. Some products (Pre Order) are not available until a certain date. Other products (Special Order) are shipped from another facility and require additional handling time. Please read the details below for more information.

In Stock
In Stock products are those that we carry in our warehouse and are ready to ship as soon as your online purchase is completed and/or verified. You will not be charged for any item until it is shipped to you. Products that are In Stock typically ship from our warehouse in 1-2 business days. After your order leaves our facility, delivery times vary according to the shipping method you selected. Business days are Monday - Friday.

Advance Sale
Some products are offered for sale before we have them in stock. These items will ship to you once they are in stock. Each product will clearly state the expected ship date on the product detail page. You will not be charged for the product until it ships.

Pre Order
Pre Order products are products that we offer for sale prior to knowing if they will be available. For example, we may offer the ability to pre order championship product for the 2 teams playing in the World Series. However, only the product for the winning team will be available to ship. Orders containing the losing team's products will have those products removed from their order. You will only be charged for items that ship. Purchasing a Pre Order item allows you to reserve this high demand, limited quantity merchandise.

Special Order
LIDS offers a variety of products that ship from a third party. These products marked as Special Order could take up to 4 weeks to ship from the vendor. The shipping details for these items are listed on the product page. Currently, we are unable to ship these products to APO/FPO, Canada, or Puerto Rico addresses. Depending on the product, a handling charge may apply to the order.